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April 6, 2008
no refund received as promised
On 1/23/08 $59.98 was charged to my visa and I found out that I did not need the product so I notified the company and the Norton was removed from my computer but I have yet to receive the promised refund.
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March 30, 2008
rebate promised never received
I ordered incorrect upgrade of my computer virus protection from their website in late 2007. When it didn't work correctly, contacted them on 1/17 /08 and they uninstalled my mistake and reinstalled the correct upgrade program. On that date, they told me I would get a refund for $39.99 for the original program that I ordered incorrectly and couldn't use on my computer. But, they've done nothing. Have contacted their 800- number more than six times. They keep promising a resolution but nothing happens. I've even sent a registered letter to their company HQ, in Cupertino, CA. No results! Obviously, they are not concerned with customer service! Hope you read this and do not use them.
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March 30, 2008
Norton Annual Renewal
An unauthorized charge ($54.05) was made to my credit card byNORTON ANNUAL RENEWAL NORTON.COM/CS CA on 03/03/08. The charge is being investigated by my credit card company.
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March 28, 2008
no refund when cancelled
I ordered Norton and was billed for service on 1-23-2008. I cancelled the order several days after I ordered the service as I found out that I am covered by my service provider. It was removed from my computer but I have yet to receive a refund. It stated very clearly that a refund would be given for any reason.
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February 12, 2008
Terrible experience!
In ordering a new subscription of virus protection from Symantec -- two orders have appeared on my bill.
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February 6, 2008
Subscription expired 10 months earlier!
My subscription expired 10 months early I have my pass key # and ans the valid dates and bank receipt # & price paid.
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December 5, 2007
Passport not got issued in 4 months
Hi, I have given my passport as it got damaged and today after 4 months I have not received the passport back. and no information available on the website also.
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October 21, 2007
Will not validate key
Several months ago the motherboard fried on my desktop PC. After replacing the motherboard and re-loading the OS (Microsoft XP) I attempted to load Norton AV-07. The software informed me to contact Symantec regarding the license as it needed to be authenticated. This was also the case with Microsoft as the OS needed to be validated; a very simple process. Getting the OS completed was a snap. Symantec on the other hand informed me that there was nothing that they could do given that all three licenses had already been registered. I also had Norton installed on my wife’s laptop and on my school laptop. After explaining that I had just replaced the motherboard and only needed to be validated, as I had the original key and licenses, the support services told me basically to get lost, nothing they could do. I reviewed their policy regarding hardware failure and it was not addresses. I spoke to a few people and they thought that maybe I had just talked to the wrong person so I tried again…same story. I removed Norton Anti-Virus 2007 along with System Works and sent the CDs along with the keys back to their world headquarters in Cupertino, CA. I will never buy nor advocate another Symantec product again.
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February 25, 2007
Norton Internet Security 2007 update problem!
I've been a Norton customer for several years with only a few minor issues with their service comparable to other software programs. Recently, Norton detected a virus that it could not quarantine or delete. I contacted them via e-mail for the solution. Their response was to uninstall my Norton product and download their latest version at no charge. All worked well, except then product activation key was needed. They never gave me one. Over one hour on the phone and they claim they have no record of me. I have copies of e-mails, account numbers AND even subscription renewal records. My only recourse will be to uninstall AGAIN, and reinstall my old Norton disk (which is 3 years old) can you imagine the updates I'll have to download? I won't do it, I'd rather buy another program. Computer associates will be worth the try. The phone tech won't even send me a survey via e-mail so that I can rate their service. I still have the e-mail saved with Incident number that shows what they suggested. A phone tech with a better grasp of the English language would have been nice.
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February 23, 2007
Live update problem
Live Update updated itself yesterday and left a disaster. It activated parental controls, which I have never used. Turns out "parental controls" include news and finance sites such as the New York Times, Wall Street Journal, etc. I can't turn parental controls off, because I need supervisor level access, for which I need a password, which is also something new.
Symantec offers no way to call about problems they introduced into the software, except to pay by the minute. Finding a problem on their web site is an exercise in futility.
After spending hours last year trying to renew my subscription, I should have know better. When I finally got to talk to a human being and was able to place the order, I said never again. Looks like I may have to find another provider sooner rather than later.
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