I tried to renew my subscription for Norton Antivirus. I just got my credit card statement & have two charges for the service. Please credit my account.

I never authorized Symantec to pay another subscription with my credit card. I don't understand this action and I don't appreciate it.

So, I ask you to cancell the charge of 45, 14 $ US to my credit card immediatly and maintain my subscription to 24 February 2009 only. That's it.

Thank you!

CC. Message sended to Symantec

I was charged twice for norton antivirus software and would appreciate one of the charges returned to my account. It was taken out of my bank account on Nov. 17, 2008 Please contact me as soon as possible. Thank you, Kimberley Crisp

I have a one year old Vista machine that was delivered with Norton 360 v 2.xx. I renewed the subscription this weekend and for some reason there was a problem with the subscription renewal. I contacted Technical support at 10:30 AM EST and Symantec took control of my machine remotely to correct the problem. Lo and behold Symantec uninstalled V 2.xx and installed V 1.xx in its place. My PC when through the process of updating the virus files then a reboot was preformed to complete installation. It was from that point forward when my problems began. The logon screen appeared with a message, "THE GROUP POLICY CLIENT FAILED THE LOGON. ACCESS DENIED." When I click the ok button, the screen logs off then returns back to the same messages in a continuous loop. I talked with Symantec for over 12 hours Saturday and the technicians were not only rude and unprofessional, the totally hosed my machine.

For further information regarding the reliability of this company and its products, check out the Better Business Bureau report at the following URL:

http://sanjose.bbb.org/BusinessReport.aspx?CompanyID=212097

I have been charged twice for symantec and can not get a person on the phone through the number 1-800-441-7234 NY. these charges gave me a over limit charge of 39.00. I need a number to talk to a humen.