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November 22, 2008
download unsuccessful
I purchased a renewal from Symantec for a Norton 360 virus protection. $59.95. It was never successfully loaded. I contacted 4 different customer support agents. None could remedy my problem. I asked the 4th customer service person, Jose, for a refund. He ignored my request and continued attempting to download the program. Each agent spent a minimum of 4 hours with me, and a maxium of 7 hours. I explained to Jose, that I didn't want to sit at the computer any longer and watch him do the same thing over and over. Also, he would leave my computer completely silent until I typed a question to him, and then he would immediately move the cursor and open or close another window. I don't know how else to have my money refunded. There is no phone # listed on the site or on my bill of sales email.
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November 19, 2008
Double billing for norton antivirus
I have been billed by symantec for renewing my norton antivirus . I have also been billed by norton for my renewal. Both have been put on my credit card. Why is there bouble billing for the same renewal? Please refund my money !!! I never wanted two bills nor two renewals for the same service. Hope this is done immediately as money is scarce today. Sincerely I.Daborn
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November 15, 2008
Charge on credit card.
Please explain to me why my credit card was charged with 49.99 for your services when I have Norton and just renewed my service with them.
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November 13, 2008
was charged to Visa
I renewed my Norton...thought this was adding only an additional $9.99 for service but they charged a seperate fee of $66 plus...want to cancel...charge off of my visa
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November 10, 2008
two charges for virus protection
When I tried to sign up for virus protection on my computer the DRI*Symantec on 10/05 didn't appear to go through. So, I tried it again on 10/08 and now my credit card shos TWO charges of $49.99. Obviously I only need one virus propection and I want the other charge credited to my credit card. Amy Whitney
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November 8, 2008
renewing automatically
I Do not want them billing my credit card automatically even if they e-mail me first. If I want their product I will persue them. If this is not changed I will stop payment on my credit card for the product I just bought
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November 5, 2008
Double billing
double billed for subscription renewal of same product, Norton360.
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November 4, 2008
No support for People with Disabilities
Having purchased Symantec Internet Security 2009 for my computer system, essential as I have ALS/PLS variant and unable to speak, I need support because I have questions.
Having trolled through their web site, there are only telephone numbers. The "Chat Room" needs a telephone number or you cannot start a chat session. Gave up the phone when I stopped speaking (have alternative method of summing help)>
I got someone to phone the service centre at the above number that person would not provide a facsimile number or email address as I quote... Ï don't have that information!"
What sort of organisation is Symantec, when they push like mad to say there product and service is the best... my experience is Caveat Emptor?
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October 27, 2008
billed with 2 paiments
I want kancel one of protection!!!
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October 17, 2008
Charges for Services Not Received
We bought Norton Spyware to get rid of viruses on the computer. It didn't work. Then we called Symantec and were told (after a 1 hour wait) that for $99.99, a technician could remotely access the computer to eliminate the viruses. We gave them our credit card number, expecting the work to begin immediately. Then we waited an hour, until they gave us the option to schedule a time which we eagerly did. After a hour past the 1-hour window in which they were to call, it became obvious that they were not going to do so. So then we logged into the on-line chat room where some folks with poor english kept punting us to other folks, until finally we wound up back to the service area where we waited yet another hour. Desperately, we logged back onto the on-line chat room begging them just to cancel the service call. They again punted us around until finally, they just left us hanging . . . with automated responses coming to us about about 10 minutes that they were still 'researching' the issue. After an hour of this, we realized that we were being had, so we hung up - and no surprise! - found that our credit card had been billed for the non-existant service. Obviously, we will be disputing this charge but meanwhile we spent about 5 hours of our day dealing with this horrid company. Please learn from our mistake - just get a local computer company to fix your computer instead of calling (what appears to be) India where the staff has obviously been trained to get your $$ for nothing.
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