I have just noticed a charge on my bank that I do not think is authorized. I want to find out more about it. My husband and I have different computers, so I don't want to complain until I understand which has been charged for. I have had trouble with Symantec on my computer and canceled, but my husband has since bought a new notebook and has had no problems. However, the dates of (Symantec) purchase do not match either of our computers. I am wondering which account is being charged.

Thank you, Mrs. E. L. Hess.

I downloaded the free update for Norton's 360 2 it did not load properly so I had to contact tech support. I allowed them to remote into my computer and after an hour they fix the problem or so it seemed. When I went to my documents it was completly empty. I then notice info was missing from my desk top as well and all of my bookmarks were gone. I immediately called back they said there was nothing they could do it was not their responsibility their tech support people do not bother our personal files. I decided to do a search of my computer for 2008 documents and they all popped up in recently changed with a date of 8/1/08 at 7:12 PM which of course I was in my remote session. I called them back and told them I had found the files but did not understand where they were or how to access them back. The tech person suggested I use restore and go back to an earlier point in the day. I did this and everything was gone including my reference to them in recently changed. I am in grad school and I need those documents! I shut my computer down a little later and then had to reboot it so I could do some school work. It would not reboot it would not even reboot in safe mode. I took it to repair shop the next day and was told they would have to reload Windows and then they would put a recovery tool on the computer. The cost of at the least $130.00. I immediately contact their customer support to once again be told it was not their fault and I requested a supervisor contact me. Today I found out my hard drive had crashed and it would cost me an extr $120.00 I again contacted them and was told it was not their fault and the most they would offer was a refund of the product. There was nothing wrong with my computer until I downloaded their update my computer is just little over a year old. There are all sorts of complaints on the Internet about this product don't buy it.

I did autorize symantec to download anti virus DRI Symantec on 6-2-08 but it would not download because of my other AVG. So, on June 23, o8, I asked symantec to cancel my subscription and have not heard from them and it has not been reimbursed on my card, as of today. I was also to receive a copy in the mail of this anti virus protection but have not received it. The amount is $69.98. I need to hear from them or someone that can tell me how to reach them by phone.

I ordered Norton Annual Renewal only for $39.99 and there was another charge of $39.99 from this DRIsymantec myord.com/sym MN. I DID NOT ORDER THIS. How do I get this charge off my credit card? Plz advise smb!

Symantec software claims its software protects computers. It implies that it automatically protects the users computers by making it secure as well as backing up documents, all content on the computer. This however is not the case. Symantec software on my computer indicates that my system is not secure. It has an icon which says FIX, when you click on the FIX icon nothing happens. I would like a refund as I am on 12 months contract. I do not wish to use SYMANTEC.

Another point regarding BACKUP. It gives the impression that it automatically backs up when you designate a time drive etc. This is not the case. I have tried to view back up information, which Symantec confirmed my backup was updated it appears that no backup has been saved, but instead it asks me to purchase backup space.

I would like an investigation so that such unethical practices are withdrawn immediately.