Mi è stato addebitato un importo di € 69, 99 sulla miacarta di credito da Norton senza mia esplicita richiesta.
Chiedo rimborso immediato

PAGAMENTO EUROCHEQUE - DATA: 12/04/2010 ORA: 00:00:00 C/O NORTON ANNUAL RENEVAL

Piero Pieri

It is seemingly impossible to get through directly to Symantec/Norton to complain. I attempted to download first one program, Order # 4811687412 2 for $69.99 on 8/21/08 and then when that wouldn't download, Order #775593724 for 114.99 also on 8/21/08. As I couldn't download these, I switched to McAfee and successfully downloaded their anti-virus program. Subsequently, I could find no way to get through to Norton when they suddenly emailed me saying that they were charging me for the above programs as if they had been successfully downloaded. My attempts were repulsed with a rejection of my E-Mail address. I had to consequently wait until I received my mastercard notice, which is supposed to have a vendor's phone number on it. Instead, I ago the email address not of Symantec, but of some universal sort of complaint service. I need for these charges to be taken off my bill. I double paid for the last Symantec I Ordered on 8/2/06, order #2084134507 (Symantec notified me on 2/8/08 that I had not yet downloaded it though I had tried hard at the time and eventually bought a two-year subscription, But in spite of the fact that I had in the meantime (really almost simultaneously) bought a two-year protection, they made no effort to refund the money. (I am not asking a refund on the 06 order, just including it in the facts to show that Norton/Semantic do not seem to know what they are doing.) I don't intend to pay them money again for services I do not receive, for programs I cannot download at the time I order them. I would appreciate anything you can do for me in this case.
Thanks,
CTR

Renewed Norton Security on May 8 and confirmation received but still receiving message that it will expire in a few days. Unless this is cleared up, I will cancel the payment and change security software.

I renewed my subscription not knowing that my subscription for virus protection was on an atomatic renewal system. Now I have two charges on my Visa statement, both for $39.99.

I ask that one of the charges be removed, please.

Thanks!

Linda McKenzie