Symantec - I would have been less frustrated with a virus - I think that with "virus protection service like Norton's who needs viruses? " (from "with friends like that who needs enemies?"). I have paid for a download which I didn't want to do, because I have dial up and really wanted the update mailed, but for some reason the renewal system wouldn't accept my payment (something to do with different addresses) which I didn't understand because I have had the same address for 20 years. Then the download did not go well. I still do not have renewal, I have nasty little popups at 5 second intervals telling me to renew and interfering with my computer movement. I have paid - my VISA has been billed - I am being held hostage AND THERE IS NO HELP LINE # OR EMAIL HELP - WHAT KIND OF SERVICE IS THIS? ALL I'VE BEEN ABLE TO FIND IS THIS COMPLAINT EMAIL... and I still have the popups and have not used the computer because I am tired of wasting time and $ on this...