I purchased the anti virus from one of the pop ups promotion that you get on the Internet browser, within days of the installation my computer went berserk.And also the system disappeared from the screen, I received my credit card statement and it looks like I have been charged $102.00 and its totally a rip off.I tried to chase up headoffice nothing exists now I am happy that I have trend micro now thats what I call security.whats the chance for a refund?Thank you.