I purchased two Blackberry pearls from one T-mobile's retail stores. When purchasing I requested to have insurance on both of my items. Two months down the road, one of my phones gets damaged, I call the insurance company to make a claim, but to find out that I do not have insurance on my phones. I call the branch in where I made my purchases and to get a representive to tell me that there is nothing they can do, my only option is to purchase another cell phone but at retail price which mind you double the price I had paid for. And to top things off I cant even add insurances to my phones today because they have a 14 day policy from the date of purchase. I feel scammed! I have never purchased a cell phone with out insurance, its like buying a car without insurance, it just doesnt make any sense. The customer service was horrible due to my frustration, its like they dont even care. "No insurance, no problem buy a another phone at retail price because you are a valued customer." Gee thanks! Because money is falling from the sky and its so easy to dish out $250+ for a cell phone.