My daughter just upgraded her phone because hers was old and wasn't working well anymore. After buying the phone she also had to pay an $18 "Upgrade Fee". What the heck is that? Why do I have to pay to upgrade? When I go to the grocery store I don't have the cashier charging me a 6% upgrade fee when I buy a T-bone instead of hamburger. I've always enjoyed T-Mobile but this takes the cake.

Was charged 2 times for bill filed compliants with customer relations & was told that payments were justified & that also if you are making pay arrangements on your account have been a good custoemr for 2 years it does not mean a thing. over drawn & is getting nsf fees

On September 18, 2008 T-Mobile debited my bank account $318.61, $47.62 was a legitimate monthly service bill the remaining $270.99 was a restocking fee for a replacement phone that I never received (my phone is under warranty). They'd sent me the replacement phone in June and when I went to UPS to pick it up the box was not taped, damaged and empty. I refused delivery and immediately called T-Mobile, the representative assured me that there would not be a restocking fee for this phone, and sent a second replacement phone to me. I got that phone several days later and returned the defective phone per the instructions sent with the replacement phone. I have the UPS tracking print outs for both phone orders and spoke with four different customer service reps. and a customer service manager between the 18th and the 26th of September when I went to a local T-Mobile store to try to resolve this issue. Each of these people acknowledged that I'd been billed in error, each person could view the UPS tracking and acknowledged that I did not receive two replacement phones. It appears that customer service can only request the refund, another department, The Cash Refund Team, actually approves and issues the refund, this department has repeatedly denied my refund because the return tracking label in the box was not used. Since the 26th of September I have been working with a sales manager at the local store and to date October 10, 2008 I still do not have a refund. Unfortunately for me, I did not actually have $318.61 in my bank account at the time that T-Mobile debited my account so I have been charged another $175.00 in bounced check charges and another $50.00 in returned check fees from two other companies where I'd written checks and they bounced. I am now $495.99 behind with no end in sight. I speak to T-Mobile every day and cannot get past the customer service people to a person that actually has the authority to refund my monies to me. I have discontinued my EASY Pay option, but this can take up to two billing cycles so it is likely that eight days from now, my bank account will again be debited for my monthly service, sadly, there will not be sufficient funds to cover this debit so I will again be charged returned check fees and T-Mobile will probably suspend my service for non-payment. To make matters worse I have 12 months left on my contract so I will also be charged an early termination fee of $150.00.

I have been a T-Mobile customer for five months. My daughter has had her phone replaced twice due to malfunctioning keys on her Nokia phone. The second time we had it replaced the customer service person said "you are lucky we are replacing the phone". My wife and daughter's phones have had regular SIM card failures during recent months. T-Mobile suggests we replace the SIM cards... $40 our expense. I feel T-Mobile should provide equipment that works or replace it at no charge for the first six months.

I purchased a pay-as-you-go Nokia model 1208 phone from a T-mobile phone distributor 3 months ago...21 June 2008. My limited warranty says T-mobile will repair or replace any defective phone or defective phone parts that is not operating properly for its primary intended use...for one year from date of purchase/activation. Just after 90 days of very limited use (as of 26 September 2008) the phone died and would not take a charge. I was told to call customer service and got the run around for an hour and a half telling me that I needed to call the battery manufacturer for a replacement; however, there is no way to tell if the battery is the problem. T-mobile customer service was totally inadequate and unhelpful in resolving my problem, my service outage, could not give me a refund for my remaining minutes (over $90 worth), or refund the purchase cost of the phone. I'm ready to switch to anyone else that can provide decent customer service. I do not recommend T-mobile to anyone thinking of buying a cell phone. I am not satisfied with T-mobile's product support service and believe they have not honored their limited warranty statement.