For over one month I have been trying to have my outgoing caller ID changed from Charles Boak
623-698.8011 to Cell Phone AZ 623-698-8011.

I have called, at least, 10 times and have been assured each time that my outgoing caller ID would be changed. No change has been made and repeated calls are handled courteously but no action has ever been taken. I'm sure more calls to them is not the answer.

In late April I decided to switch to T-Mobile because I have wanted to change service providers. I purchased (at full retail price) a blackberry 8700g. On top of that I purchased the my favs plan so I ended up spending well over three hundred dollars in the store that day. TWO nights later I was at a party and a guy I knew was sending me text messages from across the room because he didn't want anyone to know what he was telling me-- I say this to make the point that the phone was working throughout the night. When I was leaving he walked me to my car and I realized my cell phone service was completely disconnected. I was puzzled and extremely embarrassed (my friends had told me they were looking for me later that evening and could not get through because the phone was disconnected. I called 611 from the phone and was on hold all the way home and even when I crawled into bed I was still on hold "waiting to be connected to a customer service representative". I finally cried "uncle" and decided to call first thing in the morning. The next morning I finally reached a rude cust serv rep who gave me the run around and accused me of having used the phone at the time it was disconnected and after going back and forth with her and insisting the phone was disconnected she finally admitted that it was their error and someone had mistakenly disconnected my phone due to an error. Fair enough all though I was upset with the idea that the service was not avail and if I had an emergency of some sort I couldn't have called anyone on the phone. She apologized and granted me 1000 free minutes.
3 WEEKS later a lot of my friends and family were telling me they had sent me texts that I did not receive. I called T-MOBILE and every Blackberry support representative I spoke with tried to trouble shoot the phone for weeks to no avail. It had to be something in the way they programmed the phone in their system but no one could find the problem. I heard every excuse from "there is an outage in your area-to this is a known problem with the blackberry. I had customer service reps that promised me a call back in 20 to 30 min to see if the information they sent to the phone had taken but no one ever called back. Not only that in the process of trouble shooting the problem I discovered the reps that initially sold me the phone took my money and sent me on my way without making sure I had the right plan configured in their system so I could correctly use the blackberry to its full capabilities.
So after at least 2 to 3 weeks of this I lost my patience, I called and spoke with yet another supervisor and insisted that something be done because I was still unable to receive texts and people were complaining that they were not receiving mine either. Someone that identified herself as a supervisor named NORA rep 340010 tried to cart me off to the blackberry support dept once again but I stood my ground and refused telling her I have tried that time and again and nothing has changed. Nora then said well ma'am what would you like me to do?" I replied, "Well Nora, you are the supervisor you tell me? What exactly are my options at this point?" She offered to send me a new phone and said "what type of phone would you like?" I stated a sidekick slide" and she said fine I will send the phone to you.
Satisfied I hung up with her. A few days later I had a strange feeling that that was too easy so I drove up to the T-Mobile store I purchased the blackberry from and explained the situation. The checked their notes and discovered Nora was a little liar. She did not send the phone nor did she make notes indicating what type of phone she promised to send and I was irate. I demanded something be done and the store manager contact T-Mobile and explained the situation and put yet another manager on the phone for me to speak with. He basically told me that she made a promise they could not keep and he apologized but nothing would be sent out. I then said ” So you are telling me that someone can identify themselves as a supervisor, promise me a phone and be so bold as to document " a phone will be sent out" (she did not indicate her name or the type of phone) in your system and then not do it and your response to me is sorry oh well! I don’t think so! So he finally relented and sent the new sidekick to me.
There are so many other issues I have had with their customer service reps it would really be unbelievable if I wrote it all. I have had reps, and supervisors literally hang up on me or refuse to help me saying there is nothing we can do regarding various service problems.
Most recently I called and requested to speak with the sidekick support department and was told I could not be transferred to the until it was determined I really needed to speak with them after expressing the nature of the issue I was having with the phone I was told I in fact had to speak with someone in that department(helllllllo, that’s what I have been telling you for the last 20 mins) I was connected with the sidekick dept and my request was that they please provided me with direction on how to download some information to my phone, a theme to be exact. which anyone who knows of or owns a sidekick would know but I have never used one before so I needed tutoring. I was told by the SIDEKICK SUPPORT REP, we don’t have that information and cannot assist you. (WHAT?) I said well can you please transfer me to another rep or a supervisor and without a beat the rep stated "no, there is not one avail" I suspected for reasons no other than pride (she prob didn't want anyone to know she didn’t know how to do her job) that she prob didn’t want to transfer the call. I than stated you mean to tell me there is no one there that knows how to instruct me on how to use a common feature on a phone that you sell in your store, I don’t believe that and I should not have to resort to begging a rep to transfer me to get the help I need. She finally put me on hold claiming she was going to get a supervisor and holding for 20 min I guess she realized i was not going away. she hung up the phone in my face. I have had HORRIBLE customer service from this company there are things I have not even listed because this complaint is long enough as it is. But T-Mobile needs to get their act together!!!

I purchased a T-mobile plan in my name for my daughter, who at the time was under age and unable to enter into a legal contract.

Since my daughter was underage, of course, she would have no credit. But the sales person ASSURRED me OVER AND OVER that when she is 18 the account can be transferred into her name. No problem, we do it all the time he says.

Well, it isn't that way. After being passed along through customer service ***, I get an apology for the situation and the information that my daughter can open a new account and prepay for one month, like a deposit, and be on a monthly billing cycle, but I would still have the existing account open.

So they would rather have two accounts outstanding that could default rather that switch the existing account into her name. I even offered to pay the one month "deposit" cost so she could have the account that is already existing.

Well, it was a no-go, like talking sense into a brick wall. My only option was to pay a cancellation fee to close the account and have my daughter open another account. What a crock!

When this contract is up - there will NEVER be another with T-mobile. (Although I was impressed in the beginning and even thought of starting a new plan with them when Verizon plan ended.)

NO T-mobile for this family - EVER! I will continue to tell my story on every forum and to every one possible. I will bad mouth this company until I can no longer communicate.

The LIES and crappy service and twisted business practices can be blown up someone else’s skirt.

I have had 5 handsets in the last 3 months and still do not have a model that has the same functionality that I was originally promised. Was promised 200 anytime minutes as partial compensation & was reneged on. I would like to get out of my contract since they can't meet their end of the bargain - they want to charge me a total of $600 in early termination fees!! I just want a phone that works as originally advertised - nothing more.

About 2 uears ago right before christmas I canceled my cell phone account. I only owed them $100. Someone at their company took the liberty and went into my checking account and took out $1.350. I still don't know who, how or why they did this. It caused me to have $180 in insufficient funds. My bank manager called them and told them to put the monies back into my account. They did, but it took about 3 weeks. I was going through a divorce and was struggling financially already. I had to give up my apartment. Ir was a downward spiral as you can imagine. they never had authorization to remove any money from acc. Beware all!