Before moving back home to Louisville I decided to purchase a cell phone service for my boyfriend and I. We went with T-Mobile. At the store we were explained that everything with their plans was legit. We went with the Flex Plan. Originally, I only purchased 700 Whenever minutes which was suficient. With the plan we also received free mobile-to-mobile and nights and weekends.

It wasn't until I was frustrated with running out of minutes and tired of adding money to a Flex Acct. for more talk time that I raised our plan to 1000 Whenever minutes. Not very long after raising our plan we found that T-Mobile has been having technical issues with our area and the timezone issue.

Even if we are out of minutes our phones should still be able to call one another. We can not! We should still have free nights at 9 pm. We do not get that until early hours of the morning. So basically from the beginning we have been billed for minute that we used talking after 9 pm and to one another, which should have been considered free.

They have broken the contract I signed! The plan I wanted to buy I have never received and I cannot cancel until I pay $200 for each line. That is $400 dollars for two phones that have never provided the service they were meant to. Also I am not even allowed to lower my plan back down to 700 minutes which was a lot cheaper. I am stuck and they will not help when they caused all of this. Now they say we are billed correctly but we are not. The only solution they say: Keep a journal of all calls and for how long... I have a daughter, job, and college. I DO NOT have time to keep a live journal of my calls.

WORD TO THE WISE: DO NOT SIGN WITH T-MOBILE!

What others tell you about the lack of service in areas is absolutely true. I also could not get T-Mobile to give me a refund or let me out of the contract and I was only about a week outside of the refund window. If this company was really on the up and up, they would be very UPFRONT about telling you that you have a certain grace period during which the contract can be canceled if you are dissatisfied. These grace periods can be tricky because they differ from state to state. California's grace period is longer than some other states, but did anyone even tell me about the grace period? No! Not until it was too late and I was complaining about the service area.

The customer service is also the worse. I can't even begin to count how many times I talked to one person who told me one thing only to get a different answer from another rep. About six months into my horrible service, I finally gave up and picked up an AT&T contract while still paying my monthly T-Mobile payment. The moment my T-Mobile contract was due to expire, I was on the phone making sure I wasn't rolled over even one month. Did the idiots get it right? No! I can't even go into the problems I had just getting canceled.

After I finally got out, I wanted to transfer SIM cards from our AT&T phones into our T-Mobile razor phones (we love these phones.) The first moron I spoke to told me I couldn't get the unlock codes because I no longer had an account and I would need to get someone else with a T-Mobile account to put in the request for me??!! I just couldn't believe this was true, so I tried calling back and found that he was indeed a moron. The truth is that you have a three month period, after cancellation, to ask for unlock codes or to inquire about your account. Luckily, it was one of the only times I got someone who actually KNEW something at T-Mobile. I received the correct codes within a few minutes and was switched over.

Oh, yeah, my final T-Mobile bill just came in March and my contract was up on January 4. Another complaint-it took about five months to get my rebates (when I first started up with them) because they kept sending me letters saying I wasn't eligible and I was. Save yourself a LOT of hassle, anger, frustration, customer service calls and hair pulling. DON'T GO T-MOBILE!!! You'll regret it.

And, yes, I'm VERY happy with AT&T. The ONLY call I've had to make to them was to ask about the unlock codes. The first person I talked to knew that I had to ask T-Mobile for the unlock codes to their phones. Rats!!

I started my plan with T-mobile, purchasing my phone and service plan online on the last day of June, 2007 (activation was in early July, 2007) and that's when the first signs of trouble began. The very first issue I had was on day one of having the plan (To be exact, day one of receiving the phone, they activated it before I received it by a day or two...) where the data plan, which I'll start by saying isn't optional on my phone when purchasing it and which I did have on my account when I checked out online buying the phone, was not active on my account (should have taken note there that they can't make their own systems work, but didn't) but that was relatively easy to fix by way of a quick phone call (though at that time the rep said I lied about having purchased that plan even though I had... Oh well.) For the next couple of months I had no issues other than the occasional dropout of service in "covered" areas. Then suddenly, my voicemail box dropped off the face of the planet. To the date of cancellation (over 3 months, 1 email, and 2 phone calls later) they never restored my voicemail service, nor did they attempt to. Instead I received the runaround, via email and over the phone I was asked if I wanted to "report a service outage" but was never offered any help in repairing and restoring my voice mail inbox. The customer support representatives that I talked to were unable to comprehend the problem that I was having and continually read from what seemed to be a script rather than actually helping me out. I called today (February 11, 2008) to finally cancel my 'incomplete' service once and for all on the grounds that they refused to help me fix my problem and was informed that (quite suddenly) they had no records of my previous calls.. (Even though they saw the first time I called from their system the second time I called about the voicemail problem, I found that strange..) They ended up saying that I would be paying $200 to cancel my service because of their error.

This is for those that are tired of getting stuck with charges that don't belong to them. I noticed my T-Mobile bill going up in price each month, so today, being tired of paying more than what I signed on for, I started to do some research on our bills. Apparently T-Mobile raised the price of our text messaging WITHOUT informing us. We have kept every single piece of paper T-Mobile has sent to us over the last two years... we use one of the phones for business so we had to keep any and all documentation for expense reports and taxes. We never received any "insert". On top of this, for the last year of our service, we have had dropped calls, static on the lines, no service, etc. We have called many times to get the technical problems resolved-even went as far as purchasing new phones (at full cost) for both lines and replacing sim cards-and still-the service is below par. As far as the texting goes-I did my research and then looked at our plan online... I signed in, clicked on "Plans", went to the bottom of the window and clicked on "See Other Included Services", went to the bottom of the next screen and clicked on "More Information About Services", On the next page...First paragraph under the heading "ALL PLANS" If you read the first couple of lines-you will see that T-Mobile themselves say that text messages are only supposed to be 5 cents a text. This is for ALL PLANS-Not just for mine. Yet they are charging everyone more! As far as I am concerned-this is deplorable-and earns them MILLIONS of dollars a month!!! A month-not a year or more. Think on it-every one of their customers is paying more than what they say they actually are charging. I called T-mobile and explained that we were very unhappy with the service and now we find out that our Text cost went up. I spoke to a lady and explained what I found on their website and started to ask why they were charging me more than they themselves state the charge is supposed to be. And here I have been paying more for TWO YEARS!!! She said this was a tax, I said no it isn't-read the paragraph. She put me on hold for a few minutes. When she came back, I asked what would they do for me since I have been paying more than required for 2 years. She didn’t know-so I asked for a supervisor. It took a few minutes-but I got one... She came back and actually thanked me for finding the "typo". She couldn’t believe that no one had found it before. She even confirmed the “typo” with her supervisor and then their business department. When I did get the supervisor, she was very defensive. I wasn’t-I was actually pretty nice. I explain everything again, and I ask her-what was T-Mobile going to do for me since I have been paying over their own rates for the last two years. She states that she has documentation that we received the insert explaining about the Text rate change. She stated that I HAD to have received the insert. I told her I was more than willing to send her every paper I had for the last two years, it isn’t here. Unless I signed it and gave it back (which if I had received it and they had asked me to at the time-I probably would have), she cannot say I received it. I am not a dishonest person-I would take a lie detector test to prove we never received it. She refused to give any-she only offered me a rate of .10 cents for our texts for the last month, but as of right now-I am officially notified that my rate of texts from here on out would be 15 cents per text. I couldn’t believe she said that-I repeated ”So you are saying, as of right now-you are officially notifying me?” She said yes. If that is the case-I should be able to cancel my contract because I am just now officially informed of my text rate change, and since we are still having service problems after trying everything they suggested, we no longer want to keep the service. We especially don’t feel that we should have to pay even more for services that we are not happy with. She said no-and I said-but you stated yourself that people had 30 days from the time of discovery to cancel their contracts without an ETF if they did not approve of the rate change, and you just “OFFICIALLY” let me know of my rate change. She started to get a little more rude now and told me she could not waive the ETF. I explained that this didn’t make sense, from what she herself said in the beginning of the conversation. We keep going round in circles repeating the same points of view. I asked to speak to her supervisor. She told me they weren’t there but she would have them call me. I have “print screened” the page with the 5 cent text rate-with the date of 2-6-2008, so they can’t say it didn’t exist. If 5 cents per text was on their site and I saw it-they should honor it, and have it retro-active for the last 2 years. I just feel that they are cheating everyone, and they aren’t even letting anyone know about it. We shall see what happens.

I had called T-Mobil to upgrade my phone and she would not give me the Sim Card that should have come with the phone. I talked to her over and over and she refused to send a Sim Card w/ the phone. Now, I need a new Sim Card for my phone because of my Sim Card being old and not working anymore, and I just had to buy one when I should have had a new one w/ my new phone in the first place. I have been a customer for 2-3 yrs. and I have never heard of paying for a phone and not getting the Sim Card w/ it. That is underhanded business, if you ask me.