Today i contacted tmobile regarding disconnection of my service. I spoke to
Don the financial specialist and then Kelly in your Kansan office who is also another financial specialist. He could not help me so he transfered me to kelly who could not hear me and said she was going to call back but did not.I have four issues with t-mobile but i honestly do not expect to get them handles as you have no interest in customer service it's all about the money with tmobile. This is illustrated in the many other complaints that exist for your company.

1. Service. In the past 2 to 3 months your service has degraded. Calls are periodically not being delivered and are going straight to voice mail, which will eventually show up. This is happeining to other tmobile customers that i know in other states.

2. In July of this year i changed with my girlfriend and her daughter to a family plan. I was told i had to zero balance before this could go into place at the amount of about $ 740.00 i was told at this time that i had a zero balance. Two weeks later i get a bill for over $ 800.00 dollars, when questioned you support their answer is that it was an outstanding amount and we should have been told about it. This is wrong is was paid up.

3. In August i get a bill and i was expecting a bill for $ 180.00 because we had changed to the family plan back in August and most of our calls are between the three of us. But instead i get a bill for about another $ 600.00 saying that we have gone over the plan. This is impossible and your system is erronous, i have timed calls and recorded them and your system is not accurate.

4. I was in Canada at the end of September. I just checked on the internet that i had roaming charges for 630 minutes. I know this is expensive and this is why i keep my calls short. There is no way that i have over 10 hours of talk time i was only there for 4 days.
i moved 2 months ago and notified your office. I have not recieved a bill since then.

I have many complaints against T-Mobile, but dealing with this latest has put me over the edge. I have yet to talk to anyone in customer service without feeling my blood pressure rising. T-Mobile should be offering free blood pressure screening for their customers... and I am not being facetious! When I speak to anyone at any time dealing with T-Mobile, I feel sick afterward. It's pathetic that any company has that type of hold over people.

My husband and I have been T-Mobile customers since 2003 mainly because of their 2 year contract extensions for hiccuping... not because we have wanted to be. Our recent incident took place beginning June 2007. We knew we were nearing the end of our contract and had heard great reviews and personal reports about Cingular/AT&T. My husband had called in to T-Mobile to see when our contract was up and was told in June that we were "out of contract" now and were going month to month. GREAT NEWS! I logged onto AT&T website and found a great deal with great phones. We would finally be on the same plan as our children who live out of state. I called T-Mobile to tell them we were canceling our account. It was then I was told we were still under contract until December 6,2007! Well, the company had us again, because my husband uses his cell phone for his contracting business and he cannot be without it. I was very upset with the customer rep and she apologized, which they always do. I'm sure it's a daily thing with them. I had to quickly call AT&T and tell them that I could not go through with the order I had just placed. When I told them what had happened, they did not seemed surprised. It wasn't but a few hours later when we had no cell service. I called my husband's business line at work and his cell phone said "NO SERVICE". I got this sick feeling in my stomach and my breathing got shorter as I had to call T-Mobile back. They had disconnected our numbers and sent them "OUT INTO THE CIRCULATION" of all cell phone numbers. This all happened in an hour??? I think not. I finally was able to speak to a supervisor as I was so frustrated. I asked how this could happen so soon. She advised me that this did not happen because of the order, it was because my husband had called in to have the lines disconnected when in reality he only called to see if we were out of contract yet. My husband could not afford to have his cell phone disconnected with his business! "OH, but we have it documented what he said." Does anyone with any outside authority look at documentation? It's happened too many times with us and we are not stupid people. We know what we called in for.

We have since moved to Colorado and have been here 3 weeks. My husband and I followed each other out here and had very little phone coverage all the way. It was back to the old days of flashing your lights and hand signals, except I don't have to pay $80 a month to do that. Looking on the coverage map on the web, we should have had excellent coverage most of the way. Last week, we visited a T-Mobile store in Flat Iron Mall in Broomfield, CO. We told our sad tale to the young lady working the desk about our poor reception and now that we have moved here, were we under the best plan. She looked up our account and highly suggested we go to the Family Plan MyFaves, where we can each have 5 people we can call for unlimited minutes. She advised us that we needed to add mobile to mobile as that plan knocked you out of that. MAJOR rip off. WHY would they do that?? Now the T-Mobile friends and even my husband would have to be on the MyFaves list, which completely negates the whole deal. SOUNDS like a rip off to me... hmmmmm. Great marketing, but you automatically pay $9.99 per month to call the people you use to call for free mobile to mobile. Where is the FCC on all of this? At any rate, we were told at the T-Mobile store since we were three months away from being out of contract that we should wait until October to upgrade to better phones and we could get a great deal that would not extend our contract. She advised us that the Samsung SGH-495 was a really bad phone... funny, the little T-Mobile guy when we picked it out that extended our contract said it was one of the best! We were advised at the T-Mobile store that the phone was compatible to the new plan and to just come back on Oct. 6 to the store and get new phones. She put us on the Family Plan MyFaves adding on Mobile to Mobile without a contract extension. She also advised us that on Saturday, Sept 15, the beginning our billing cycle, we were to go online and put in our MyFaves numbers. This evening I went online and everything was going well until I wanted to enter my husband's numbers. Nowhere on the website could I bring his number up. I finally dialed 611 and talked with a Customer Service Rep while still online. She asked if both numbers were under my name and I told her yes. She said, I don't have that as the correct information, so she was going to text message my husband his password. MY husband has never set up his own account. As I TOLD her, I am the account holder (he doesn't have time for this). He NEVER got the text message and I cannot bring his number up on the web. I finally gave the numbers to her verbally. The computer told me that my numbers had been accepted. She THEN asked me what type of phones we had. GEE, they are NOT compatible with MyFaves! SOOO, in order to use the service we are already paying for, I have to upgrade our phones. Now granted, she offered a great deal for $9.99 per phone (actual retail of $159.99) BUT we would extend our contract yet another TWO years. I asked if I could just forget the MyFaves and upgrade our minutes, which we could, for a ONE year extension. So we are had lads and it makes us feel very helpless and hopeless. A Helpless and Hopeless customer is NOT a repeat customer. She felt badly about all we had been through and suggested our bad phone reception is due to a network problem. She gave us a little "trick" to do on our phones and it gave us 2 bars instead of one. The funny thing is that I could not hear her most of the time and she was saying, "can you hear me, can you hear me?" That's really funny, isn't it?? My husband just could not bear the thought of extending our contract and she understood. She said she had so noted our records which by the way did NOT have the mobile to mobile added on like the gal in the store signed us up for. I noticed the mobile to mobile feature was not on our plan on the website. IF I had added it on while on the website, which I was afraid to do fearing double billing, it would have cost me $6.99 per month. BUT because of Customer Service error and I had to physically talk to someone, they are charging me $9.99 per month. This company is ruthless! Regarding the good deal on the phones; if we decide to extend our contract and call back the $9.99 deal may go up considerably because the costs just change all the time, don't you know? Tell me this, IS THAT customer service??? I think not. Someone, somewhere is really pulling the strings of this company and I don't think it's the poor customer service reps.

I think T-Mobile deceives their customers. Their marketing tactics are slick but the truth is not told to the customer. I believe the truth changes daily in this outfit, that's why you get way too many different answers from different reps. Again, how do they pass FCC rules. I think this company needs a good kick in the pants and their CEO's need to sit in on the customer side of things as punishment. I am as serious as a heart attack when I say that dealing with T-Mobile makes the blood pressure go way up. If I would call back this evening and accept the phone upgrade etc., I GUARANTEE you, I would get a completely different story and what would be documented would not be the truth. I have read some of the complaints on this website and totally empathize with these people. You might say, why not just cancel the contract. Well, after being held hostage as a customer since 2003, I refuse to give them $200 PER line... $400 of our good earned money to them. I just won't do it!

I worked for Ma Bell back in the 70's and we were always told we were a monopoly! T-Mobile is a monopoly with their polices. There is no getting out once they get you as a customer. AGAIN, where is the FCC???

I am so irate I cannot even go into detail right now. Terrible service! I was promised it was be as good as my former carrier. NOT AT ALL. Billing is always a problem and I drop calls on the interstate. Reception is so bad I can't even communicate with customer service from my home IN THE CITY. It will be a pleasure to pay the exorbitant cancellation fees and be done with this irritation for good.

After being with T-Mobile for all most 1 year with nothing but bad issues and bad service no matter where I went. I decided to change my service to another company. Now they are charging me 275.00 for ending my contract early. Spit all the bad service and problems that I had with them. I think that they should really take into consideration all the problems that I had with them but they will not. I really hope that nobody had to go through this problem.

I AM BEING CHARGE FOR A CELL THAT I NEVER USED. I HAVE NEVER HAD A CELL PHONE FROM T MOBILE . FIRST LETTER WAS FOR $758.58 NOW THEY TO PAY HALF AND CALL IT PAID IN FULL