I have been a loyal T-Mobile ( compnay with least care and appreciation for its customers) customer for 5 years. I bought a new phone for my daughter and since the phone arrived, it has been acting up, gets into silet mode at will . I was out on a holiday for the last 10 days and i just got back and called T-Mobile customer care, and am told they will ship a new phone and I have to pay shipping for the new phone. I find this ridiculous for a phone that is 19 days old and when i have been out for more than a week of that 19 days. I would not cut short a family vacation to come back and complain against my phone. The phone companies should take more responsibility for the equipment they sell rather than point fingers at Motorola the manufacturer.