I have had the sidekick phone for the past two years in a contract. I have paid between $87.00 and $88.00 per month for this phone that includes insurance. During the past two years, there has been frequent service loss and phone malfunctions. The email capability has long delays and/or doesn't transmit at all. I have not been able to access photos in the phone for six months. The first sidekick I bought broke and I received a replacement before the first year was up. The replacement phone's dial is cracked. I called to get a replacement phone and was transferred to another company that provides the insurance. They told me that I would need to pay $200.00 to receive another phone. I found this out a month and a half ago so I dropped the insurance because I was not aware that it would cost that much for a replacement phone. It didnt make any sense to me that I should still need to pay $200.00 after paying for insurance almost two years. This week, I received a text and proceeded to read it and the phone malfunctioned and still hasnt worked. The screen is all white with red "x"s across it. I just paid my bill of $82.00 a week ago. I called Tech Support for the Sidekick Dept. I told the representative that I want a replacement phone--new, used, or refurbished---and I am not paying any extra money for it. I was told that my phone isn't under warranty and I could not get another phone unless I paid money for one. Supposedly, I spoke with supervisors, Reagan and Corey-#12178. They both were absolutely inconsiderate and "unpassionate" about my service. They couldn't have been further away from providing good customer service and being considerate. This is unacceptable and I feel you are committing fraud by taking my money and unwilling to provide good customer service by accommodating me. Everyone knows that your Sidekick phones are a piece of junk and your customer service is the "bottom of the barrell". I have written your CEO & President, COO, CMO, CSO and Chief Legal Ofcr. I am also writing your State's Attorney General's Office informing them of your unscrupulous practices and unwillingness to accommodate me after taking my money.