Had service for 5 years. Trying to get a decent cell phone with renewed contract. Current phone was stolen. Was offered a phone with no memory and couldn't even redail a number. it was worse than the starting ohone. Wanted to change plans but not allowed to unless i pay extortion charge of 35.00 per line for all 5 phone.

When asked to speak with a supervisor, he said well its not our fault phone was stolen. My question to him was what can he do to keep me as a customer. the answer, nothing. the computer says I can not take care of a customer.