Cairo on March the 22nd, 2011.


Mssers; Taghuer Company


I am one of your customers who bought a TAG Heuer product (aquaracer-calibre s watch) 2 and half year back form your authorized dealer(time trade-first mall branch ) on (16/ 9/2008). My watch carries the serial number (caf7110-bao803-erk7632) and international warranty number dated (16/9/2008).

I was proud to get it due to its very good reputation, i was impressed with this brand since was named tag before being Tag Heuer apart of being sold in a quite high price but if felt it deserve it. It is with great regret that I feel obliged to write this email coz due to the total lack of customer service and product unreliability that I have witnessed recently. While I was full of confidence that TAG is one of the leading market makers in the watches category; I have started to seriously reconsider my opinion after having experienced the level of customer service provided by your maintenance shop and the level of poor quality your product have shown. My Watch stopped working 2 weeks back when I visited your maintenance shop under the impression that it’s I’ll get things sorted in a very short time. I was surprised with the response I for which stated that the machine needs to be replaced at my own expense and after only 30 month duration without even changing battery and they told me that it will cost me 4K which is dissapointing. Having challenged this with your repair shop they kept on promising a call back and a solution while there is not traction!


I request your direct involvement and cascading down a solution to myself the soonest.

Thanks,


Mohamed Khashaba

+2 010 1288 188