I have asked Take Charge to transfer my IRA rollover account (TCQ-002070) to another agency and they have not complied with my request. ICMA RC has sent three letters to them, beginning in January 2011, and as of 7/12/11 this transfer has not been completed. I have documentation of numerous emails and phone calls to them but they are not acting on my request. My account has decresed since January and I want immediate action taken. Please assist me in filing the proper compliant.