So because my husband forgot to push the submit button on our monthly e- payment to Target bank's red card, and according to their own site the payment was therefore 4 days late; despite the fact that I have never been late before and have always paid through their on- line site, and despite the fact that I immediately paid them by phone when they called to say I was late, they cut my credit limit by more than 50% and raised the interest on my balance from 13.99% to 20.24%. I spoke with a supervisor by phone, they were unrelenting. Of course I cut my credit card into shreds and will never shop at Target again. Here is a warning, if you pay on line, go back to the online site again before your due date, and confirm that your payment was fully processed, better yet; don't deal with target. I believe it is immoral and should be illegal to besmirch one's credit and arbitrarily raise the interest on an existing debt when one's payment record has been perfect and the current omission was clearly just a technical one.

I have worked at Target for almost a year and I have to say that I have NEVER been treated as awfully as I've been treated while there. I'm currently in the process of looking for a replacement job because, unlike many of the lazy, couch loafing kids that were hired, and get more hours than I do, I actually NEED a job to live off of. However, my ETLs and Team Leads (all incompetent) seem to think I can live off of 20 hours a week at $7.50/hr. Their constant excuses of not having enough payroll to give out better hours is, not only irritating, but very, very much a lie. I have never seen so much favoritism in my life. Most of the ETLs are female and seem to have centered their eyes on a couple of guys on the salesfloor and I can't help but notice that they get more hours while the rest of us get the excuses. (And, yes, even GSTLs have come to me about the unfairness of certain people getting hours because of favortism. I don't make this stuff up; it's too messed up.)

Of course, let's not forget, the wonderful "guests" that I have the most amazing pleasure of getting to deal with everyday. Excuse me if I can't let you get that shirt for 50% off just because another customer lazily threw it on the clearance racks instead of where it belongs. (I've never had someone try to get an item at a LOWER discounted price because the tag read 50% off but was sitting in the 30% off bin. Oh no, but if there's a 50% tag on an item in the 75% bin, they'll kick and scream like their annoying children to get what they want.)

I would like to make it clear, though, that I used to work at a different store before this one and I had a much better experience there. These managers are mostly all new because it's a brand new store and they have no idea what they're doing. My Store Team Lead absolutely HATED me and didn't care to hide it. Take this for example, when I told management that my boyfriend and I had NO food to eat, no money to pay rent and didn't know what to do. Instead of offering more hours or to train us in other areas to be able to pick up different shifts, my STL gave me a pamphlet of food drives in my area. Now, this may seem like a nice gesture, but I don't feel comfortable standing in a line with people that have no jobs and no real way of supporting themselves when I have an actual job that should be paying my bills! I feel like I'm stealing! Of course, when my mom got fed up with the crap and went over to complain to her about the unfair treatment (you gotta love protective moms) she always seemed to dodge having to actually speak with her and her attitude changed real quick after that.

So yeah, Target can brag all they want about how they give so much money to charity and blah, blah, blahcity. However, some of that goodwill should be shown to the supposed 'team members' that keep that worthless corporation together. I know this may seem like a lot, but I have a lot to say and have been through a lot because of this place. So, for those of you thinking about working for the "fast, fun, and friendly team" at Target, I beg you, follow your dreams instead and do what you love. Otherwise, you'll find yourself washed up and torn down, bleeding/sweating for the "worst company ever". I used to work for a Christian daycare in New Mexico. Boy, do I miss that. There, I felt like a valued member of a fantastic team. Here, the corporate machine seems to have taken over the minds, and possibly hearts, of once normal people.

By the way, you better bet when we've found better jobs and are moving on, I am going to leave the most incredible "Thank you, but f*** off" notes in the mangers' mailboxes :)

I shop often at the Target at Tanforan Mall in San Bruno, CA. Most of the cashiers are pleasant, making it a point to greet and thank customers. There are a few cashiers, however, every time I see them on duty, I avoid their lane. But, if I'm in a hurry and their line is short, I have to grit my teeth and go to their lane anyway. This Target has got to undertake employee continuing education because there is one cashier who has an awful behavior. She not only doesn't greet or thank customers, her attitude is one that makes customers think she's doing them a favor. And this isn't the half of it either. On the occasions I've run into her, she scrutinizes the items I'm buying, and then makes some nasty comment, such as today, when I was buying some tins of soup. She picked up on of the tins to scan the price, and then spent 30 seconds reading the nutrition facts label, and muttered "Too much sodium." Another time when Target had a donation campaign going on (customers could choose to donate to the charity while paying at the checkout), I ran into this same cashier, and she asked whether I would like to donate. I declined. Well, Target must have had an employee incentive going on, probably rewarding employees who got the most customers to donate, because this cashier kept begging me to donate, saying that she had high blood pressure, and couldn't pay her medical bills, etc., etc., etc. Doesn't this Target have a staff manager observing employee-customer interaction? If not, they'd better get on the ball and do so. This type of employee behavior is such a put-off.

Sir?Madam,

We have an e-mail id with MSN Hotmail account. The id is [email protected]. Recently due to company problem, we want to close the account on an urgent basis.
Please do the needful as much earliest you can.

Thanks & regards,
TARGET.

This is a letter that I just sent to Gregg Steinhafel, the CEO of Target, who's email address is [email protected]

I am sorry to bother you with what must be, to you, a small problem. However, I was extremely upset at the service I received from both the local Target Store, the Target guest relations call center and Target.com, and wanted you to know what had happened. I had been a Target customer for a long time, but as you will see by my story, that is, unfortunately, no longer the case.
My son’s birthday was Saturday, March 13th. One of the things that he wanted was a Nerf Longstrike Rifle. We went to Wal-Mart to see if they had it, and they didn’t, so we searched Target.com, and found that when you searched for “Longstrike” the rifle came up. We chose to see if it was available in the store, and found that it was, so I called to make sure. Sure enough, the item number 087-11-0002, was available, it was the Nerf rifle. So I drove 25 miles to the Target in our area with my son to purchase it.
When I got to the store, we couldn’t find the gun so I went to customer service to see if it was simply misplaced or if it was out of stock. The girl at the customer service desk was very pleasant, and showed us how to look up the item and get her the item number. She then called back to the toy department and they brought up the gun. Unfortunately, it was the wrong one. Eric N, the toy department manager at the Manhattan, Kansas store told me that the item number I had was for the wrong gun, and also said that Target Stores and Target.com have nothing to do with each other, even though they share the name. I told him that we had looked the item up online, had checked availability, and Eric told us that checking if it is available in store doesn’t matter, because Target.com and Target are two different entities and that they don’t talk to each other, it’s just the way it is and that there is nothing Target is going to do about it if their customers are unhappy. If I had a complaint, address it to the customer service number.
So I called the customer service 1-800 number (1-800-440-0680) which was given to me by the Manhattan, Ks. Target store. The first and second times I called, I got through the IVR and was hung up on. The third time I called, Kathy answered the line. I explained the whole thing to Kathy, and was told that it was too bad that I had the experience I had, but that Target and Target.com were two separate entities and that they really couldn’t help me. I asked if Target and Target.com were owned by the same company, and she said yes. I asked if both were connected, and she said yes, and when I asked if that didn’t make them the same company in the eyes of the public, she said no, they were two separate companies. Again, I explained that in the eyes of the public they were one and the same, but she said it didn’t matter; they were two different companies and that whatever Target.com had, EVEN if it said it was available in store, to not believe it unless you called the store. I explained that I had called the store, and that the item number was available according to the store. She then said that since Target.com had the item number on two separate items, to call them and order it. I explained I didn’t want to since I couldn’t tell which item would be shipped, and she said that this was her point, Target.com had it wrong, not the store, and so it was their fault. I asked if there were an executive customer service team, and she said no. I asked if Target had a CEO that was in charge of both areas, and she said yes, but that the call center took the calls for the CEO because the CEO was to busy to deal with this trivia. I then asked for her supervisor, and after several minutes wait Kelly came on the phone.
Kelly (female) told me the same thing, that Target and Target.com are two separate entities (which, by the way, I was getting tired of hearing) and that Target.com had a disclaimer stating that items may not be available in store. I explained that I had checked with the store, and was told it was available, and she agreed that it should be, but since the website had screwed up the item number, all they had was the other rifle. She also explained that Target.com was run by Amazon.com, and that they were going to be changing this because of “customer feedback”. I explained that I wanted to know what Target was going to do for a longtime customer who had been misled, and she explained again that there was a disclaimer on the website stating that Target was not responsible for information on Target.com, and that it was unfortunate, but there was nothing she could or would do, but please do check the website for weekly online ads. I told Kelly, as I am telling you: I will no longer be a Target customer, since the service is poor, and since the website and the store are two separate things. I will be blogging this online on Facebook, Twitter, and any other website I can find that takes complaints, and I will make sure that people know that Target does not care about its customers. This is unacceptable. Target and Target.com are, to the eyes of the public, the same company, I followed all instructions and drove 50 miles round trip for nothing, and I felt that Target should make sure that the information that they gave BOTH on the website and over the phone were correct.
So, since the customer service line answers all of your phone calls, I wanted to make sure you were aware of the type of service YOUR answering service gives. In this day and age, with the economy being poor and most people being mindful of their money, it is important to know which companies stand behind both their stores and their websites. Since Target does not stand behind it’s website AND the store states that, Target is no longer a store that I will do business with, and I have blogged this story as I promised Kelly I would, so that other potential Target Customers will know in advance not to shop there. I have attached screen prints of the Target.com site with the pictures of the Longstrike rifle, the fact that it is available in store, and the fact that if you search by Item number you come up with two different items. Unfortunately, since I was not aware that Target duplicates its Item numbers I did not do the item number search before this fiasco occurred.