As a long time fan of Target, I am absolutely disappointed about their new “return” policy. I couldn’t wait for the day to get married, and with regards to this letter, couldn’t wait to open a Target wedding registry of my own! Only to find out Target has become completely entrusting of their customers and treat us as if we’re thieves! We sent our wedding guests almost exclusively to our target registry, which malfunctioned, and now we have duplicate sets of gifts that we cannot return.

When we attempted to return them, and showed how the gift registry malfunctioned, they insisted that it was our guests’ responsibility to attach a gift receipt & accepted no fault. Of course, since our guests were purchasing from a wedding registry they trusted, none of the guests attached a receipt. Not to mention it looks pretty tacky to tape on a receipt to an expensive, nicely wrapped gift. So the manager suggested we go back to our guests and ask for a receipt so that we can return their gift. We felt that would be very rude to do to our guests, and just do not feel comfortable disappointing people like that, especially after they spent so much money on a gift they thought we would love. The manager also told us “that’s the point of a registry, to get what you want” – Of course! But that doesn’t mean we need two croquet sets, two coffee makers or two wine racks! We felt we were being very reasonable, we didn’t even want cash back; we would gladly accept store credit.

To top things off, I received a wok in the mail that became damaged during shipment. It came wrapped in target paper, included target shipping paperwork, and all we wanted was to exchange it for a non-damaged wok or receive store credit. They still proceeded to tell us that we needed a gift receipt, and refused to return it for us until we talked to upper management. The whole process took over 30 minutes!

We have received over $1000 in gifts from our Target registry, and if we would have known about this absurd return policy, we would have stayed with Bed Bath & Beyond and Macy’s, both of which have no problem with satisfying their registry customers. I do wedding photography for a living and talk with brides on a daily basis, I’m warning everyone to stay clear of Target’s wedding registry. I hope Target realizes quick what they are doing to some of their biggest fans.

I received a gift from someone near and dear to me from Target. It was more money than she should spent on me, and I was very grateful. After a lot of tinkering, the product did not do anything it was supposed to, and I took it back to target. Even though the product was a gift, they would not exchange it. 'You mean if the gift giver did not give me a gift receipt, I am stuck with this broken $150 electronic picture frame?' I asked. They told me I could have the person come in with the credit card they purchased it on... They could look it up... etc But all I want is an exchange. This person was very kind for giving me this gift. Why would I want to drag them down to Target again? And why should I have to ask the giver for a receipt. She probably did not keep it. And what if she did not buy it on a credit card?

It isn't like I exchange things all the time. About four months ago, I bought another product from them that did not work when I got it home. They exchanged it because it was under their $20 limit. I guess happy customers are overrated for Target's policy writers.

I continue to be disappointed in Target's return policy. I have been a customer of Target for the last 10 years and I can assure you I will be no longer. Target states they value you as a customer but their return policy does not take into account the value of an individual customer to Target. Why would a company as large as Target not have a customer card to track the value of the individual consumer? Do you really want to lose a customer that spends on average $300-500 a month? Not a good business just to offset returns? Target's competition has very customer focused return policies- Marshalls, TJ Maxx, Wal-Mart, K-Mart, LandsEnd, etc, etc. My husband wanted a store credit for an item given to him as a gift for Christmas. We did not have the gift receipt and felt it was very, very tacky asking for the gift receipt so we could return a gift purchased. We were told that since the value of the item was over $20.00 they could not help us. Target's policy does not state a dollar limit.

When I ordered the Zune 2nd Generation on November 7, 2007, I was unaware that the product was currently out of stock. In order for my son to receive this product by Christmas, it should have been shipped out by the 13th. He will be receiving no Christmas present because of Target. He currently is serving our country in Iraq, and Target could not deliver him his Christmas present like they originally promised. I have talked to customer service and a manager and they now state he will not receive it until Febuary. This is unacceptable. A soldier serving our country, in risk of his life, should not be sitting on Christmas with no present. If I would have known it was out of stock when I ordered, I wouldn't have ordered through Target. What ever happen to customer service? What ever happen to giving back to our soldiers who are fighting for our country...

I was offered a position at Target on Nov 1 for seasonal help as a dayside stocker only to receive a card 2 weeks later stating that they could not offer me a position. I know it's my word against the person who offered me the position. I went for the preliminary drug testing and everything and thought it was a done deal.