After doing a lot of research I bought the new Tata Safari 2.2 LX in Black color in April 2008 from Om Sai Motors, Mumbai. Overall it would have been a great choice had it not been for the worst quality of service from both the dealer and even the customer service manager of Tata Motors and some niggling manufacturing faults in the car.

From day 1, there is a rattling noise in the two front seats. The right side suspension also makes squeaking sounds all the time even on smooth roads. The side cladding has changed colors and showing white spots on several places.

What is most annoying is that out of the 2.5 months that I have had the car, I had to take the car 3 times to the service center and not a single time did they return the car on the promised date and free of faults. Out of the 70 days that I have owned the car, the car has spent more than 10 days at the workshop. Every time I am told the problem is resolved and every time I find out the same thing reappearing a couple of days later.

There is no apology or compensation from either the dealer or Tata Motors for wasting my time and money. This is my fourth car and it is the most disappointing experience that I have had so far.