Web Site does not function properly. No e mail address for complaints. No toll free complaint no. Phone picked after long time when complaint is made. Customer made to listen to ads when he/she makes a call. Poor technical support. Mechanics come after long time and charge exorbitantly. Package charges juggled and actually increased while giving the impression that they have been reduced.Account statement not sent. Pattern of deductions not clear. Local channels not provided. Customers miss out on local news.More expensive than cable but lesser channels.