I ordered the Windshield Wonder in November. On January 19, 2010, I received something called the "Glass Wizard". I called about this error and was told that since I upgraded to the deluxe model, this was correct. The deluxe model should have been bigger, but this thing is totally different. The shape of the cleaner is different, the handle is shorter and does not fold, etc. All I wanted was a return label so I didn't have to pay to return something I didn't order, and they refused. They offered to send me a new order, of course paying full shipping, once I returned the incorrect order. Note to Telebrands- If you had offered to send me the correct order and not charge me shipping, I would have been satisfied!