They picked up my set, to it to the shop, witnessed it making the popping sound it was making in my living room called me and left a message on my phone "stating for the record it made a pop sound". Then they returned it to me saying it was fixed. It was not, the set continued to pop, the mfg (under mfg warr) sent them back out to my place to pick up the set. They took it back, would not return my call after a week, finally I contacted the owner who assured me service, stated the set was functioning normally. Said they would evaluate another week, they had the set for 3 weeks because they could not return it because they were busy then the truck broke down, stated on the receipt when they did return it that it "never made a popping sound". (see above) So they conflicted themselves. On top of this they damaged the screen with a 3/8" slash and denied it flat out. The owner stated in a recording on my message machine that EVERY TECH NICIAN saw the damage before they picked it up. Gee really, never noted it on the receipt though. Odd huh?