After complaining to them that they put me into a wrong phone plan, after 4 months they phoned me and areed that if I go into their store in Main st Mornington and hand back there phone, I would get my refund of just over 600$, they said they would be a refund in the post inside 2 weeks, that was a month ago, and to this moment I have not recieved the said money, .( i returned the phone to the store that day they phoned)