I purchased a Telus cell phone and I activiated the phone on line. I purchased a pay as you go account but since I had given my credit card information Telus has decided to charge me the maximum allowable costs. I had registered to be notifiedn of when I need to add more funds to the account but Telus decided to do it at an extra ordinary rate for me

As well, I spent 2 hours on the phone with thier callcentre and was sent up to their support team - a Melissa disconnected the phone and a simone had absolutley no idea what she was speaking about - in fact I believe they keep you on the phone just to frustrate you

Simone says - I understand how frustrated you are - she is paid to do this and does not know at all what she is doing - this is the responsibiity of Telus