Telus is the most terrible place that i have ever dealt with!!If they want to keep their customers, they better make a lot of changes!We got our cell phone 3 years ago, and the battery life was terrible!!Have to plug it in constantly, and when i went to the telus store about it, they said in a roundabout way that it was our problem!It is 3 years later and our contract is up in May, and i just can't wat to get rid of them..never again will i deal with such a company!You think that they would have gladly given us a new cell phone, but no.Will be so happy to go somewhere else, so when my cell phone rings, i will have enough power, at least to talk for a few minutes, without having a battery that doesn't hold a charge.Their staff should be retrained, in some of the venues for good customer service!!I was treated like a disobeident child when i went in to talk about my problem!!Bye, bye, Telus...never, ever again!!