I went thru the first part of my 12 step process which is done online.I then followed the directions after completing my first epractice exam, which was to work thru my study guide.A few weeks later, I tried to go back online to take my final epractice exam.I then found a notice that my account had been disabled and tried to email the company thru the email address that was offered.I got a response to call the customer care number.Those numbers(4 different 1-800 numbers) were now no longer in service.I emailed the Better Business Bureau after calling BBB to file a complaint.I was told that over 700 complaints had been filed against them.I am requesting my refund of 129.50 which is what I paid for my study materials.I even sent a local TV station an email about this fraud.