I ordered a used textbook from Barnes and Noble title Grammar by Diagram by Cindy Vitto. The description said that the book was in "very good" condition, which means no writing, highlighting, or page damage. This book had much wear, dog-eared pages, and writing on nearly every page! All of the answers were filled in. I don't believe having all the answers will help in my class. After many headaches, I received money back on the book. Barnes and Nobel acknowledged that the book's condition was described incorrectly, but they refused to pay for return shipping of $8.40. Even though I have been a long-time customer, my disappointment in this one book will cause me to avoid shopping at Barnes and Noble ever again.