My original message I sent was

Sorry, we are not available at the moment. Please send us an email using the form below. Live chat has been down for days with this site. How can I go to tgs.net for assistance when it's never up? They say they are open at 11am to 2am EST, it's completely false. Just going to file a chargeback with my bank, I am not going to get screwed over. Thanks for warning me folks.

He then turned around, and instead of resolving the issue, contacting ComplaintsBoard and had the post removed.

After further research, this guy has dozens of reports for fraud. The main issues with this company are

1). He defrauded multiple individuals and many people reported issues he never cleared up.
2). He claims he is 100% secure and guaranteed when clearly he is not and accounts can be suspended and banned without any control of his.
3). Again, I sat in live chat for a hour without any support when it says "online".
4). His site has multiple statements that are simply lies and policies he doesn't honor.

Again, I strongly recommend you do not use TGS.net or THEGAMESUPPLY.NET