First of all, they never answer their phone, so it is almost impossible to talk to someone in person. All you can do is send them an email, and they choose whether to call or email you back. There was a confusion about delivery, and they said they would contact the shipper, and then obviously never did, as the item did not get delivered. They had to ship it out again a week later.

Next, they don't seem to know what is in their inventory, and sent a crib with the wrong finish even though a special point was made in the ordering process of the finish requested. And they refused to make any effort to resolve the issue other than "return it" when the baby was already born and needed a crib!

Altogether, an unresponsive and frustrating company to deal with.