From the first moment in the store the salesman lied and said anything to please me. I found that out 6 deliveries later still without recieving the appropriate product, that most of which he "promised" me, he would NEVER have had the ability to produce. The goods after 6 deliveries(I repeat) have arrived damaged, the wrong items, telling me I ordered things I didn't and still to this day have recieved any of the "main" items I orderd...such as a sofa, kitchen table, chairs, bed, or bar stools...after 6 deliveries. When the wrong dining set was delievered the salesman told me "he was afraid I wouldnt have anything to sit on" so he sent me 4 of the wrong chairs that I had to assemble for The Brick to come take them and bring me 4 more to assemble.

In the end the Head Regional Manager's idea of compensation is "treat me exceptionally NEXT time I shop at The Brick"...pathetic!!!

From: Angry girl