The Freight Center
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Category: Business & Finances
Contact Information Trinity, Florida, United States
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The Freight Center Reviews
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scarlson
February 26, 2010
Billing adjustment
We contracted with The Freight Center to deliver an antique table from Arizona to Texas. They brokered the job to Central Freigh out of Texas. THe table was picked up at a UPS store in Phoenix (commercial location). After the delivery we were billed for a residential pick up. We explained over the phone, in writing and with documentation of proof such as statement from the UPS store owner that the table was picked up from a commercial location and we did not owe them for a residential pick up. We were told by Freight Center that the carrier insisted it was a residential pick up which they paid so they billed us. Despite our proof of comercial pick up the Freight Center billed our credit card that they had on file for the charge. This was six months after the shipment. We made numerous phone calls to both parties explaining their error and again providing documentaton of the commercial pick up. It seemed ludicrous to have to prove what was already on their Bill of Lading. We received no satisfaction from Freight Center. Once we reported them to the BBB their response to the BBB was that they would refund us right away. This company is not trustworthy.
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