MY DEBIT CARD WAS CHARGED THE MINUTE I PLACE THE ORDER ONLINE FOR THE FLOWERS.WHEN THE FLOWERS WHERE NOT DELIVERED THE BUSINESS DAY IT WAS SUPPOSE TO BE DELIVERED 12/07/09 i TRIED TO CALL THEM AT THE NUMBER PROVIDED ON THEIR WEBSITE 877-933-5895 AND 301-933-5895 BOTH OF WHICH WERE DISCONNECTED NUMBERS, SO I REPLIED THE CONFORMATION EMAIL TWO DAYS IN A ROW AND DID NOT GET ANY REPLY([email protected])..THE FLOWERS WERE NOT DELIVERED ON THE 12/7 OR 12/8 OR 12/9..I HAVE CALLED MY BANK AND DISPUTED THE AMOUNT..I AM QUITE UPSET AS I COULD NOT SEND FLOWERS TO MY HUSBAND ON THE DAY OF OUR ANNIVERSARY...THERE AFTER I RECEIVED FAILURE NOTICE ON THE EMAIL I HAD SENT THEM THAT THE EMAIL CANNOT BE DELIVERED TO THE ADDRESS...AS OF 12/19 I HAVEN'T HEARD FROM THEM.THEY STILL HAVE MY MONEY..THE FUNNY THING IS THEY ARE SENDING ME EMAILS EVERYDAY FOR CHRISTMAS SPECIALS AND FROM A DIFFERENT EMAIL ADDRESS ([email protected]) ..PLEASE DO NOT PLACE THE ORDER ONLINE WITH THIS WEBSITE.I HAVE INFORMED TELEFLORA AS THEY ARE AFFILIATED WITH THEM FOR USING THEIR ARRANGEMENTS.AND ALSO CONTACTED BBB.