We have the same complaint about The Loan Mod Store in Scottsdale, AZ. We definitely believe that they are scamming lots of people with all these "modification promises." My husband signed the contract June 2009 and they had promised us that it would only take between 30-120 business days, THAT WAS A LIE!!! Everytime we call, we get the run-around AND attitude from Susan Harke. She is real nasty RUDE when it comes to us calling her, oh her excuse ALL the time is that she was sick, getting her car fixed and other dumb excuses. Then she tries to turn things around and say we are the rude ones?!! AND when we want to talk to a "manager" they are out of the office because they are sick too or in a meeting. The only reason we are hanging in there is because we paid UPFRONT $2, 000- believing that they were honest people and that they would help us out. We have done EVERYTHING in our part to respond to them the few times they have called us. I think if we all get together, we can get someone to help us investigate this company and help us save our homes.