I signed up with this insurance agency several months ago. When I first signed up I was very suspicious of the company because of the extremely low rates and a lot of the terminology used to explain everything. But then they sent me all the information through the mail and I checked it all out and everything seemed legit.
After my coverage began I was instructed that I would be able to see out of Network Providers and as long as I paid out of pocket that I could submit a claim and then be reimbursed within 6-8 weeks.
I have submitted 2 claims.
After a long period of time and no response I contacted them and they told me they never received a claim. I resubmitted and still have not heard anything.
Last month I received a new card with a new address for their location, they were previously located in Parsippanny New Jersey.
I have been trying to get through with the phone number on the card but every extension on the automated system leads me to a message that says that extension is unavailable. I tried several other numbers to no avail until I got a woman that said they were in the middle of a merge maybe that was the reason why...
I thought I would log onto the website to see if I could get more info but the website they were using previously is no longer in existence!! And instead I found a bunch of rip-off of people having the same experience as I am. I would love to be able to help in anyway to try and track them down if in reality they are a scam. In the mean time i guess keep trying the run around. Please contact me via email
Thanks
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