My 11 year old son received the first book in the new Rick Riordan series for his birthday at the end of June. His friend gave us a gift receipt in case we had already purchased it, but we hadn't so I threw it away knowing that we wouldn't be exchanging the book. We left a week later for a 3 week vacation. One week into the vacation, the binding of the book started coming loose. By the end of the second week, the book was in bits! This past week-end, we went to Borders to try to exchange the book. We just wanted a new copy of the same book because my children like to keep the books to re-read them (some of which we've had a number of years- still in new condition!). We were told that without a receipt they would not exchange the book. Even after explaining the situation in detail there was no customer service given. Over the past 15 years we have spent thousands of dollars on merchandise at Borders, loyal customers, and I was really offended that the loyalty wasn't returned. I can honestly say that I will absolutely not purchase anything else from Borders. I hope they have heard the saying about one unhappy customer being the worst advertising a store could get!!