One of the personal trainers is extremely rude. This girl is unfriendly, extremely unprofessional and emotionally unstable. My husband and I were working out and she would go out of her way to walk by me various times and actually hit me with her shoulder. Once, we were working out and she got right in my face and yelled. I believe her name is Sarah, I don't know for sure because I don't even know this person. However she appears to be extremely unstable, insecure and again, I cannot express how very, very unprofessional she it. When I proceeded to express my concerns to the manager there, he came across as I was making this up and got very defensive, rather than address my concerns (as the customer). I was very unimpressed. He told me if I wanted to complain, I needed to come in when he wasn't busy and look at video footage with him. WOW. That was a dissapointment, and a terrible way to address a customer complaint. This person obviously wasn't hired for their management skills. I work for a large organization in the area and I am also in the Army Reserve, I really advise people to go to alternate facilities because I don't want to expose my co-workers to such terrible, careless service in a facility that they will feel uncomfortable. If you are looking for a work out facility in the area, I highly suggest you look at other facilities. Best Regards, a working professional and combat veteran