I have oredered the Thermoslimplus.com and found out that i have these charges on my card. I have rang the number which is 1-310-359-1213 if your from the UK use 00 at the start of it. This should get ypu through. I would talk to them even though they were very rude, as i emailed them and it was slow and i wasnt getting anywhere. The webiste i got mine from was Thermoslimplus.com. Dont use it.