Our 2011 vacation to Romania turned into our worst nightmare when we made the terrible mistake to rent a car from Dollar Thrifty Sc Autorent Srl Otopeni, Bucharest and fell victims to their business frauds out of which the most notorious is the “rear bumper scratch” scam. For a 12 day car rental that should have cost us 601.20 dollars we paid 1,413.94 dollars. Total fraudulent charges were 812.74 dollars out of which 99.76 dollars for their insurance – which we declined, 28.71 dollars for out of hours rental during their regular business hours, and the huge one – 684.27 dollars – for the “rear bumper scratch”scam. Our case is not unique. About ten more customers have been defrauded during 2011 by Dollar Thrifty Sc Autorent Srl Otopeni, Bucharest, Romania. The main fraud this car franchise is using to rip off its customers is the "rear bumper scratch" scam. Watch out!

Recently we cancelled our trip to Romania due to the volcanic ash. As a consequence, we had to cancel our car rental with Thrifty Car Rental Romania/ Auto Rent SRL, as well. They charged our credit card three times the cancellation fee, and did not respond to our e-mails asking for an explanation.We contacted our bank and now they are disputing the amount. Very very bad company!!! Don't use!!!