we asked for a room for one night. During the check-in we got the comfirmation to have in room #50 access to the internet. Having entered the room, the first step was to verify the connection to the internet and this was not possible. We got in touch with the reception and were asked to come down and start the PC down there. While we tried this at the reception, another woman came down with the same complaint and on the stairs a young man used his PC. We had not used the room at all and since we were very much in need to use the internet for quite a time and therefore the room was useless for us.
We think since we did not use the room at all we should have credited for the amount paid which was refused upon our request.