Last month I was having issues with my internet not working for a few days. They couldn't figure out the problem online so they sent a technician (3 days later) to find to problem. Was thier own outside wiring. Anyways, to calm me down they gave me 30 days of free "Road Runner Turbo" service. Then on this months bill they have charged me $9.99 for this "turbo service". I talk ed to them and they said I needed to cancel the service prior to the end of 30 days. I did NOT subscribe to this "turbo service", they gave it to me free for 30 days and never mentioned anything about me having to cancel. I've had Time Warner for 3 years now and am totally UNSATISFIED with all thier services. I am NOT paying this charge of $9.99 !!!