I will NEVER shop at TJMAXX again - all because of the unprofessional manager (ROBERT) at the Lake Zurich, IL store. 5 days ago I purchase a bedspread, sheets and pillows at the Oakbrook TJ Maxx and went to return them at the Lake Zurich store WITH MY RECEIPT, THE ORIGINAL PACKAGING AND ALL TAGS still on ALL of the items. The associate (I dont' recall her name...she is an asian lady - and I think her name is Jen) told me she needed to get approval on my return since the comforter looked used. Did I say I bought it 5 days prior and had the original packaging??? When the manager ROBERT finally showed up...he looked at the quilt and asked if I used it. I said no, I told him I literally unpacked it and put in on my bed to see if it worked with my decor...it didn't so look good so I immediately repackaged it and put it in my car and returned it 5 days later...well within the 30 day return policy. Robert then had the audacity to tell me that it was considered used, since I put in on my bed (for 5 seconds mind you) and that he couldn't resell it, Then Jen asked if I had a pet and picked at the quilt in such an arrogant manner, while Robert tried to tell me why he wouldn't return it. . I then reminded ROBERT that I was returning it within the 30 days, with the original packaging and my receipt. He then said he would return it (which he did), but then continued to tell me how he would help me do my returns going forward...at which time I told him to "save his lecture" - I had no interested in what he had to say. He should be FIRED...as should Jen. There are a lot of people out of work that would love their job. THEY ARE SO UNPROFESSIONAL AND ARROGANT. I can't believe it. I have been a loyal shopper for years and spend a LOT of money at TJ's and Marshals. I will never shop there again. I am sure you won't post my complain, but I will blog about this all over the place.

Well im a frequent customer at tj Maxx in burbank california. Today April the 14 i noticed that one of the Employees there named Raisa was screaming out to her co-worker in front of the customers. to me that is so disrepectful because your suppose to act professional in front of the customer not act like a child. I was supprised to hear this argument because this has never happened before from all the times I been their. I feel ashamed of the people who contracted this lady because she has no class and is not professional. What kind of empolyees are Tj Mazz getting? What does this say about the store? Its honestly says that the store is crap because they dont know how to control there employees. Especially this worker named Raisa is good example of someone not to hire. If i owned a company this big i would be ashamed to have this person part of my team. Im really dissapointed in Tj Maxx and with there employees

We were shocked when my daughter saw an IDENTICAL blouse at TJ MAXX which she had purchased THE YEAR BEFORE - with a different brand name. The first one, can't think of that brand, but ecxpensive brand/designer. This one, same buttons, color, EVERYTHING, but lable read Max Aseria. Said the blouse was valued at $200, but their price $20. NOW I SEE WHY ! My daughter was mad at the designer--but i said, he's a big designer, he doesn't need to steal someone else's design and put his lable on it. So who did this? hmmmmmmm... Linda

Me and my husband were at TJ Maxx in Santa Clara on Feb 17. Our purchase comprised of a single item of 149.99. It took us about two minutes to choose the item and proceed to the billing counter. We were being helped by a guy named Tony at the counter who suggested us to open a TJ mastercard which would get us some points with every purchase we make. We agreed to open it. He opened it for us. But, by then he had already processed the transaction for our purchase with my husband's visa card (not the one we just opened).

So my husband realized that we could have bought that item on TJMatercard itself so as to start earning points. Tony readily said yes...and canceled the previous transaction (on my husband's visa card) and after that his shift ended and he had to be replaced by a woman who name was Margaret. Tony told her that he had already returned on visa card now she only had to give us a return receipt for the return on visa card and charge us on TJ mastercard.

That seemed straightforward to us but we were wrong and as this woman took up we were totally screwed. She started working on it and after some time she came up with 3 receipts. She asked my husband to sign one of them on which it was written Store Copy. My husband signed it. Out of the other two receipt one has customer copy written on it and the other was a begin return memo which are both generally given to the customer. She didnt give it to my husband and when he asked for it...she said that she could not give to us.

My husband asked her that we too need to have a record of the transaction even though its been returned but we need to check our credit card statement and we need to have a customer copy for proof if required. But she simply refused to give. Me and my husband were surprised with her and stood there quietly. Now, she had to charge us on the new card we opened...after about 15 minutes of wait she said...ok its done.

She presented the receipt to my husband for the signature and as my husband was going through the receipt before signing it...he saw that she had charged us twice for the single 149.99 item we had bought. He told Margaret that something is wrong and she needs to check. She picked up the receipt from the counter and flew the receipt in my husband's face (though the receipt dropped from there only and didnt land on my husband's face. If it had, i wont have stood there silently). Needless to mention, we felt really bad but my husband gestured me to ignore it.

She again got back to her system and we again waited for about 15 minutes. Then she came back to us with...yes... more receipts. She said...you are all set. As my husband checked the new receipt he found that we were charged for an amount which was not at all in our purchase and more to our surprise the amount was split in two amounts. Although as I mentioned earlier we bought only one item. Again both of us tried to tell her something is going wrong. we were also very worried for what she was charging us for:

1. First she charged us twice. 2. We didnt know yet whether she canceled the double amount. 3. Second time, she came up with not one but two completely different amounts. 4. Still after all that mess we were no where near...a) Being charged for the right amount. b) Being returned all wrong amounts.

We asked her whats happening. she said "this system is acting weird. I dont know." We were taken aback by her reply. She stood there looking at those a dozen of receipts as if nothing made any sense to her. She didnt knew what to do...how to do. Apparently, she had no brain to process a straightforward transaction and I could make out it made her extremely frustrated. As time kept on passing she called somebody to help her.

The Store Manager Kim L. came and told her something and she started doing it on the system. As Margaret was working and Kim was looking...Kim grabbed Margaret's hand saying "what are you doing." Margaret responded "i don't know". Anticipating another potential blunder by Margaret my husband told Kim that please make sure everything is in place now. At this Margaret whispered to Kim that "HE IS IRRITATING ME". We heard it very clearly and I was extremely upset.

I asked Kim if there was a complaint register or somebody to whom I could report a complaint. She said they didnt had a complaint register and she was the store manager so whom am i going to report to. I was further more offended. I told them " we know what she spoke. We stood here for 1 hour at the billing counter. Margaret created all the mess. Still we waited patiently and silently. We should have been the one complaining and contrary to that its Margaret taking out on us. She is frustrated on herself and pouring out on us. We still dont know what we have been charged for...will have to check our statement. She cant just say my husband was irritating her. my husband has only been nice and kind to her for what mess she created since she didnt knew her job"

We left the store as I let them know how deeply hurt and upset i was. 1.She insulted my husband so many times. i am so angered and disgusted. 2.Not to forget the billing mess she created as a result of her incompetence and lack of brains. 3.We wasted more than 1 hour on the counter for am item we chose in 2 minutes. I came home wondering is it even worth going to TJ Maxx...spending money...only to be insulted by a gross employee? I have no clue how many thousands of i have spent in this store which i now regret.

I have faced rough employees in the same store previously but they were like not giving a proper reply to a question or something like that. nothing as compared to this. My husband is not much into shopping but accompanied me just for my happiness but i really feel bad for the poor guy. I cant stand some wreck of a woman insulting him. I wish we had never gone there.

I have been (and am) an employee of TJ Maxx for many years and I am presenting my little complaints on how my store is run. As I love and fear my company let's just say I am in Maryland somewhere.

Fraud
We are allowing people who commit fraud to keep committing fraud because we fear them complaining to corporate. 90% of our customers are honest good people, why do we care if we lose the business of those that return more than they buy? Why do I have to get screamed at by crooks when my manager will come and say "just take it back". We have to return stolen items with no receipts and signs of the security tags being ripped off. Why? We can't accuse "innocent" people. I know all the crooks at least by face and many by name. I think the company should be more firm on returning merchandise that's not ours, even if it is just $5. $5 adds up a few million times... We take back so much old junk, worn, and thrift-store items... Books published in 1962 obviously ain't ours. It makes the store look more trashy and gives other crooks something to point to and say, "well you sell this".

Loss Prevention
Loss prevention should be present at all times when the store is open not just when they suspect an employee is stealing. Why are they always gone on the weekends? How many years does it take to get rid of crooks? Same ones are there as there were 4 years ago, thanks LP. A real security guard would be nice.
Hiring.
Teen age kids. Why do we let them act up? Employees who start taking things personally and mouthing off about petty things should be put in their place or gotten rid of. I am tired of lazy kids standing there scratching their ass getting paid only $1 less than me.
Note to Customers:
1. Asking us to call another store is stupid... They most likely do not have it or they will put us on hold for 20 min and say the don't have it. They are just as understaffed and busy as us.
2. I am not an expert at anything besides what I learned my self, TJ Maxx employees are not trained to give you information about anything in the store. I do not no know about expensive colognes, I'm broke.
3. Our rules do change weekly, we're as bipolar as you. That's corporate not a personal vendetta against you.
4. There is no magical machine that gives the cheapest price on everything. But since you get mad when markdown cycles are explained to you, I have to lie.
5. Don't throw things behind you as you're checking out, give em to the cashier. It's easier.
6. No stories with returns please, We don't care about it being too small for your sister.
7. Leave your xenophobic racist BS at home thnx... And don't yell at me in broken english calling me an illegal immigrant
8. TJ Maxx is not a Bazaar or Market items are priced as marked. 10% off is maximum.