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Kay Bailey
February 5, 2009
Rude, mean customer service
On 02/04/09 I was at that TJMAXX with 2 items to return: a small vest (cash receipt was in the bag) & a knit strapless mini dress. The cashier Svelana hardly could speak English, murmured some phrase in her language to another cashier &sked some Amanda S, the coordinator, whether that was really a dress. She is seemingly of size 20-22 herself, so when she pressed dress against her massive figure, the dress looked like an apron. Amanda, a tall girl, first of all sharply took away a foil brand stiker, then stretched the dress as if was trying to cover her front, and sentenced: not a dress, no return. I asked her to put the sticker back, she in the most unprofessional & rude manner yelledin front of 4-5 customers that the sticker does not belong to the dress. I showed her all the labels on the dress and then she said; oh, I did not see that first... and in a sarcastic way tried to attach it back at some wrong place, but now it's damaged. I got back the cash for the vest & took the dress back home. TJMAXX in my area in Alpharetta must teach employees an acceptable customer service in English language, and reprimand Amanda S. I can spend my $$ @ other place..rather than to be a loyal customer since the store opened in 1996-1997 when Amanda probably was in elementary school. And if I see Svelana or Amanda over there at "CUSTOMER NO SERVICE" desk, I'll quit to be your customer, dear TJMAXX. And my family will.
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