I was a regular visitor of the Top cHretien website. Their daily messages are uplifting and inspiring. So I decided to buy a book, "La Bible Dechiffree", from their online library Top Boutique. However the book never arrived at my address. So i wrote to them about that and thought that I would at least be refunded but it never happend.
The postman hasn't even left a note regarding that parcel. So definitely there was a problem and I ask them to investigate it but they were telling me to contact the Post office : how could I without a reference number or a note informing me that a parcel was wating for me at the nearest royal mail office?!?