Do not waste your time with these people. The owner was very aggressive and rude. This place is a scam. Total false advertising. No clue what customer service is about, nor could he care less. These people should be fined somehow. They advertise $26 per gram 10k to 14k. I had 106 grams and he offered me $1500, when I said that doesn't equate to the $26 he became even more obnoxious. Basically calling me stupid. I told him our math is very different. I drove from Corona to go to this place and was a total waste of my time. Just wanted to save you the same aggravation, I was able to get a fair price on my gold from a private party, the gold guys offered me more than this supposed deal they were offering. However didn't use either of them.