I have paid for online backup to Oct 2014. There is a setting that states that my data was backed up weekly, for years. I had over 13 Gigs of personal and business data on this system, my "Trusted cloud software."

When I tried to restore access I have called 2-3x in the last 48 hours. I was given a case# and contradictory promises. My call was dropped 5 times. I have been provifed with 4 different support numbers, but have not been able to speak to anyone capable of helping me. The contradictory promises include: 1) that my data had not been backed up since December 28, 2) that someone at Symantec would "restore my data" to that back date, 3) that I had over 104 G of data, 4) that I only have 200 MB of data stored, 5) that there is no one able to restore my data, 6) that I can only speak to a live operator if I subscribe to a $500 grocery offer... and my favorite, 6) we will call you back within hours.

After owning 4 Toshibas I do not know what my options are. Buyer beware.

If you represent Toshiba Online and ever read this I welcome a call!