As far as I am aware they have not yet replied to my emails even though its been agreed with the high level compliance team, account still active even though I no longer receive bb from them, I do not recommend Toucan.com broadband to anyone!

I really would not recommend Toucan as a provider, especially as Waitrose broadband which I switched to provide a substantially quicker connection, a much better customer service and technical support, which is also free to call. I think paying a little extra each month for the broadband connection is definitely worth it.