Hello,

On January 14th, 2011 at 6 Spadina Ave, Toronto, I went to get my first oil change for my brand new 2011 Toyota Sienna. There was engine light on so I showed it to a Representative at the location and he said the car needs to be diagnose ( there was not charges mentioned for diagnose) to find out what the actual problem is ( for brand new car there shouldn't be any lights on) . After the diagnose I was told that the reason for the light on was because of the " gas cap lose". I personally checked myself and I'm 100% sure that the cap was tighten up. however, I was charged $196.79 for oil change and " I DON'T KNOW WHAT". I am very disappointed with the service I've received from Toyota. The customer service was awful.

I NEED A EXPLANATION OF UNFAIR CHARGES

Invoice# T0CS146931

Regards,
Sheela