My car was sent for service at toyota service centre (Larkin, JB) and the bumper was dented which I had only discovered 1 day later. I forwarded my complaints to the abovementioned center becauses I suspected it was damaged there. I was given a reply bluntly by the manager that such thing would never happen at his center and his workers would not lie to him without conducting a thorough investigation. I was baffled with his remarks thinking that I was out to ask for compensation. I couldn't say that they were responsible because I had no proof. The case was then handled by a customer relation officer and I was grateful that the officer handled quite well though it was confirmed by them that the damage was caused elsewhere. I am writing this complaint because I was disatisfied with the response the manager had given me becuase that was my first time buying a brand which is well-known and my first service there. As a customer I am truly disappointed with their service and I shall never step into any of the service centre of Toyota ever again because I was deeply hurt by the manager's attitude.