Toys R Us, INC. I must say has lost my respect. During this past holiday season they were offering a 10% cash back on their rewards program. During this periode I earned $96.00 in rewards certificates which I never received. Upon calling within the 30 days provided I was told to bad so sad. What they said they would do is send me coupon good for $5.00 off a $25.00 purchase. Now has is that the same. I have to spend another $20.00 to receive $5.00 and I was owed $96.00. I never received them because during this periode they switched the certificates from being mailed as they had for the past two years to being emailed. Not being aware of this I never received them. I beleive it was a bait and switch tactic that they devised beacuse they new that they were going to have to honor alot of money for alot of people. Now they are just yesterday 3-2-11 they tried to give me a $25.00 email gift certificate, however it would expire in three days. I know that alot of people are having the same issues, I am not going to let this go. I consider it bad business practice on thier part and deceptive as well.

THIS WAS PULLED OFF OF THEIR WEBSITE "•Responsible: We believe that honesty, integrity and compassion are the foundation upon which we work together and conduct our business. Keeping kids safe is a cornerstone of the brand."